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Measuring the productivity of the white collar industry worker is coming. Already well entrenched in places like call centers and assembly line work, I recently listened to an expert on the radio announce its imminent arrival.

The obvious danger? Adding stress and the feeling that the employee is not to be trusted.

When I began in my business almost 30 years ago, we had rudimentary technology and office hours were very much fixed. Contrast this with today and millenials are multi tasking from home while monitoring children or having repairmen fix their fridges. They come and go with greater ease but on the other hand are taking calls from Australia late into the evening disrupting the family routine.

I work my own unusual hours in order to more effectively live as a woman part-time and my company knows what I can do. My experience and ability to deliver a good product is what ultimately counts.

I believe this is where the danger lies in trying to measure productivity. I now spend much less time to do a better job because I know where all the pitfalls reside and do not waste time. I will also produce a more cohesive product than someone who has worked only a few years.

This is where technology will not serve the common good and risk turning professions which require much mental energy into assembly line rigor that does not yield positive gains.

I understand the motive but cannot help but vehemently disagree with the approach.

I don't think more Big Brother is the answer.


  1. As an ex-professional/executive employee I understand the need to monitor and enhance productivity in all aspects of business operations. After all, that’s how CEOs are measured and compensated: revenue/profit/growth. Perhaps that’s the root problem: determine alternative measures to define business success. The rest would follow.

    Unfortunately I just don't see how it's possible for companies to redefine success. Everyone, globally, is motivated by money. Maybe we need to replace capitalism with socialism? Good luck with that.

    Sorry to be so negative. I've been contemplating this situation for years and am frustrated that I have been unsuccessful in coming up with any solutions.

    1. The way my company currently operates Emma is deliverable and goal oriented and not how many minutes are spent at each task. This would be a huge mistake in my opinion because it adds stress plus each person has their own style. As long as they remain within the allotted number of budgeted hours for the task they should spend the time as they will. As soon as we start monitoring bathroom and coffee time we are screwed.


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